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SAA SUPPORT
REGISTRATION
REGISTER AS AN INDIVIDUAL

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button and select "As an Individual."

STEP 2: Select how you will personally participate in the event and set your personal fundraising goal.

STEP 3: On the next page, select "Join as a New Participant" if this is your first Swim Across America event.

STEP 4: If you have participated with Swim Across America in the past, enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REGISTER AS A TEAM CAPTAIN/FORM A TEAM

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button and select "As an Individual."

STEP 2: Enter a Team Name, and a Team Fundraising Goal (how much money you would like your entire team to fundraise for the event).

STEP 3: You will need to select how you will personally participate in the event and set your personal fundraising goal.

STEP 4: On the next page, if this is your first Swim Across America event, select “Join As A New Participant.” You also have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you have participated with Swim Across America in the past, enter your username and password. If you cannot remember your login credentials, try clicking on “Email me my login information” and follow the directions.

STEP 5: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REACTIVATE A TEAM FROM A PREVIOUS YEAR

STEP 1: Locate your SWIM and click “Join a Team” to start the process.

STEP 2: Enter your username and password.

STEP 3: Click “Search for a Team.”

STEP 4: It will give you the option on the right side to bring back this team back. Click that button and complete your personal registration.

NOTE: Note: A previous team captain is the only person who can reactivate a team from last year. If the previous year’s captain will not participate, call our office and we can assist with promoting another team member to the role of team captain. Our number is (980) 265-1276.

REGISTER AS A TEAM MEMBER

STEP 1: Locate your SWIM and click “Join a Team” to start the process.

STEP 2: You will then be given the option to search for your team. If you know the team name, you can enter it in the search box. If not, you can click “Search for a Team” on the right to view a list.

STEP 3: Once you find your team, click on the “Join” button.

STEP 4: Next, you will need to select how you will personally participate in the event and set your personal fundraising goal.

STEP 5: On the next page, if this is your first Swim Across America event, select ‘Join As A New Participant.' You also have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you have participated with Swim Across America in the past, enter your username and password. If you cannot remember your login credentials, try clicking on “Email me my login information” and follow the directions.

STEP 6: Finally, complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

RETRIEVE YOUR USERNAME/PASSWORD

STEP 1: If you cannot remember your login credentials, click on “Forgot User Name” or “Forgot Password” on the User Login and follow the directions. Using a single email address helps you avoid getting multiple copies of information and helps us maintain a cleaner database and more efficiency for you.

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LOGIN WITH YOUR SOCIAL MEDIA ACCOUNT

STEP 1: You can register and login to your participant center now by connecting your Facebook, Instagram or Twitter accounts. Click on the social media account you’d prefer to connect and follow the instructions.

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PARTICIPATION CENTER
ACCESS YOUR PARTICIPANT CENTER

STEP 1: Click on the LOGIN button at the top of the page.

STEP 2: Enter your username and password.

STEP 3: Once you login, you will automatically be taken to a page listing the event(s) for which you are registered. Click on a specific event to load your Participant Center for that swim.

UPLOAD YOUR EMAIL CONTACTS AS A .CSV FILE

STEP 1: If you have a lot of email contacts that you’d like to migrate into your Participant Center, creating a .csv file for upload may be easier and save you time instead of manually entering each email contact.

STEP 2: A .csv, or comma-separated values, is a type of file that allows you to enter data in a table-structured format or spreadsheet. You will need a program like Microsoft Excel to create the file to upload into your Participant Center. CLICK HERE for steps on how to create a .csv file of your email contacts.

UPLOAD EMAIL CONTACTS FROM GMAIL OR YAHOO!

STEP 1: Start by logging into your Participant Center.

STEP 2: Click on “Add Contacts” on the right side of the browser window.

STEP 3: You will now see a list of the email contacts that you already have in your Participant Center. Click on the “Import contacts” button in the right column.

STEP 4: Select which email service you would like to use to import your contacts. Then hit “Next.”

STEP 5: Select and log into the personal email account you would like to use to import your contacts.

STEP 6: The next page will allow you to select to import all or some of your contacts to your Participant Center Address Book. Highlight the bubble next to your selection and hit next.

STEP 7: You can now view your contacts by clicking on the “Send an Email” tab and selecting the “Contacts” button on the right hand side.

COMPOSE AND SEND AN EMAIL

STEP 1: Log into your Participant Center.

STEP 2: Click ‘Send and Email.’

STEP 3: Select an email message template.

STEP 4: Compose your message. You can edit the SUBJECT line and the text in the BODY of the page. In our templates, you must just enter your personalized information in the BOLD AREAS of the template and DELETE any instructions from the template before you’re ready to send. Otherwise, feel free to start from scratch and change the entire message to meet your specific needs.

STEP 5: Click ‘Save as template’ so that you can access this message again.

STEP 6: Click ‘Next’ and select the contacts you want to email. Check the box next to the names you would like to email, and their names will show up in the RECIPIENT LIST on the right.

STEP 7: Click ‘Next’ to preview your message and send to selected contacts.

UPLOAD A PHOTO

You can add a photo to your Personal Fundraising Page, and if you’re a team captain, on your Team Fundraising Page. The current personal page settings do not allow for multiple photos or videos to be included.

STEP 1: Please be sure your photo is saved as a JPG, GIF or PNG file type, and smaller than 4 megabytes. In order for the picture to appear crisp, please crop to 300 wide by 400 high (pixels).

STEP 2: Log into your Participant Center and click ‘Edit Your Personal Page.’

STEP 3: Click ‘Upload Photo or Video’ in the right hand column.

STEP 4: Select choose file and select the photo on your computer that you’d like to display on your personal page.

STEP 5: Click ‘Save/Upload.’

HOW TO SET YOUR SHORTCUT PERSONAL PAGE URL

STEP 1: Log into your Participant Center and click ‘Edit Your Personal Page.’

STEP 2: Click ‘URL Settings’ next to Personal Page URL.

STEP 3: Insert your desired address in the text box.

STEP 4: Click save to confirm your changes.

STEP 5: A green confirmation message will appear on the page if your change was successful.

STEP 6: Copy and paste your new custom link to share with friends and family in your email messages or on social networks.

HOW TO GET A LIST OF MY DONORS

STEP 1: Log into your participant center and click on the Your Fundraising Progress tab.

STEP 2: On the right had side it says ‘Personal’ or ‘Team’ (if you are on a team).

STEP 3: Click on ‘Personal’ and scroll below the graph to Donation History.

STEP 4: Click where it says ‘Download personal donation list. A file of your donor information will be automatically saved into your downloads folder on your computer.

NOTE: Click where it says ‘Download personal donation list. A file of your donor information will be automatically saved into your downloads folder on your computer.’

FUNDRAISING APP
WHAT IS THE SAA FUNDRAISING APP?

The SAA fundraising app is available for all registered participants of Swim Across America. The app allows a participant to actively fundraise by sending messages to contacts (by email or text). You can also post a link to your personal fundraising page directly to your social media networks. The fundraising app is a good alternative if you don't like importing your email contacts to the participant center. The app is available as a free download for all iOS and Android devices.

HOW TO DOWNLOAD THE SAA FUNDRAISING APP?

The Swim Across America app makes fundraising easy with the touch of a few buttons to reach all your contacts. It’s available in both the Google Play Store and the iTunes App Store . You can also search for ‘Swim Across America’ and download.

HOW DO I USE THE FUNDRAISING APP?

Here’s a video tutorial that walks you through the steps of downloading and using the SAA fundraising app. This is a great way to reach your network download and start using today!

DONATIONS
WHY DO I NOT SEE MY DONATION ON THE PARTICIPANT'S PERSONAL PAGE?

Here are a few of the most common reasons why your donation might not appear on the participants donor list:

1: If you didn’t click on the donate button on the personal page of the swimmer you are looking to sponsor, you may have accidentally made a general donation to the event. If you have a transaction receipt for your donation (every online donor will receive an email receipt that confirms the transaction was successful), email info@swimacrossamerica.org with the confirmation number for your gift and the name and event of the participant you meant to sponsor. We will use the confirmation number to locate the gift and can easily transfer the credit to the fundraising total of the swimmer you wished to support.

2: If you made your donation via check, we will not credit a participant’s fundraising total until we have the check in hand, and it often takes 2-3 weeks for us to receive the check and process the payment in our system. Please be patient, we will do our best to make sure the swimmer gets the fundraising credit as quickly as possible.

3: If you did not receive a confirmation email receipt verifying your online transaction, your donation may not have been successfully processed by our system. Please check your email for the receipt and confirm with your credit card that the charge was successful. (Note: unsuccessful transactions may still result in a pending charge to your credit card but that charge will be released and should be credited back to your account in 24-48 hours) If you are unsure if your transaction was successful, email info@swimacrossamerica.org and we are happy to confirm.

MY COMPANY HAS A MATCHING GIFT PROGRAM. HOW DOES MY FUNDRAISING TOTAL GET CREDITED WITH THIS MATCH?

First, check with your human resources department to see what paperwork and information they need in order to process the match. Some companies require a paper form, while others complete the entire process online. You will often need our National Office address (11600 N Community House Road, Suite 100, Charlotte, NC 28277) and Tax ID # 223248256.

Once you have submitted the necessary information to your company’s matching gifts officer or financial department, you should email or mail any required confirmation information or paperwork to our National Headquarters at info@swimacrossamerica.org or Swim Across America 11600 N Community House Road, Suite 100, Charlotte, NC 28277. Many online matching gift programs will automatically notify us when a gift needs to be confirmed, but you can speed up the process by sending us a quick email to let us know that you have submitted a request. We will confirm the gift in a timely fashion and submit the necessary paperwork back to the company. If the request is approved, a check for the contribution will be mailed from the company directly to Swim Across America. Your matching gift contribution will be credited to the swim and participant that received your original donation.

WHERE IS MY MATCHING GIFT?

Companies often disburse matching gift checks on a quarterly, semi-annual or annual basis. Your fundraising total will only be credited for the matching gift once the actual contribution is received from the company.

FUNDRAISERS ON FACEBOOK
HOW IS CREATING A FUNDRAISER ON FACEBOOK DIFFERENT THAN JUST SHARING A LINK TO MY PERSONAL PAGE ON FACEBOOK?

Creating a Fundraiser on Facebook directly through your SAA participant center allows you to automatically sync donations made via Facebook to your SAA personal fundraising thermometer. Unlike a basic link share, Fundraiser on Facebook posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Fundraiser on Facebook include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate.

HOW DO I CONNECT MY SWIM ACROSS AMERICA PAGE WITH A FUNDRAISER ON FACEBOOK

You must first be a registered participant for Swim Across America. To connect with a Fundraiser on Facebook, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Fundraiser on Facebook is created!

WHAT IF I PREVIOUSLY CREATED A FUNDRAISER ON FACEBOOK AND NOW WANT TO LINK IT TO MY SWIM ACROSS AMERICA PAGE?

Existing Fundraisers on Facebooks cannot be linked to a Swim Across America page. You must visit your Participant Center to create a new Fundraiser on Facebook. Fundraisers on Facebooks not created through the Participant Center will not sync to your thermometer and SAA. We recommend you delete any existing Fundraisers on Facebooks that you intended to link to your Swim Across America page and then visit your Participant Center to create a new Fundraiser on Facebook.

WHAT IS CONNECTED BETWEEN MY SWIM ACROSS AMERICA PAGE AND MY FUNDRAISER ON FACEBOOK?

When you create a Fundraiser on Facebook, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name is also provided. Following creation of your Fundraiser on Facebook, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in thermometers in both places. Swim Across America will automatically receive all donations made through Facebook.

HOW DO NONPROFITS RECEIVE DONATIONS FROM MY FUNDRAISER ON FACEBOOK?

Donations are processed as if they were being made through your personal page.

DO DONATIONS STILL GO TO SAA IF PEOPLE DONATE THROUGH MY FUNDRAISER ON FACEBOOK?

Yes, all donations will go towards to your personal Swim Across America campaign and SAA.

IS MY FUNDRAISER ON FACEBOOK PUBLIC?

Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

WHAT DATA WILL FACEBOOK RECEIVE ONCE I CONNECT MY PERSONAL PAGE TO FUNDRAISER ON FACEBOOKS?

When connecting your personal fundraising page to a Fundraiser on Facebook, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Fundraiser on Facebook synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.

HOW DO I CHANGE MY COVER PHOTO OR DESCRIPTION FOR MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

I UPDATED MY STORY OR PHOTOGRAPH THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

No. Following the creation of your Fundraiser on Facebook, updates to your story or photograph on your personal page will not be reflected on your Fundraiser on Facebook. This allows you to tailor content appropriately in either location.

I UPDATED MY GOAL THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Fundraiser on Facebook. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

WILL DONORS TO MY FUNDRAISER ON FACEBOOK RECEIVE A RECEIPT?

When someone makes a donation through a Fundraiser on Facebook, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

HOW COME I CAN SEE MY DONOR’S NAME IN THE PARTICIPANT CENTER, BUT ON MY PERSONAL PAGE IT IS SHOWN AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. Friends only or friends of friends), all donors display on the personal page as “Fundraiser on Facebook”. Please have your donor contact info@swimacrossamerica.org if they would like to update the public display name on the honor roll.

HOW CAN I DELETE MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then “Delete Fundraiser”.

FACEBOOK DONATIONS
WHY DID I RECEIVE TWO EMAILS ACKNOWLEDGING MY DONATION TO A FUNDRAISER ON FACEBOOK?

All Fundraiser on Facebook donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from SAA at the time of your donation, you will receive an email receipt directly from the organization as well.

HOW COME MY DONATION IS SHOWN ON THE PERSONAL PAGE HONOR ROLL AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. Friends only, friends of friends, only me), all donors display on the personal page as “Fundraiser on Facebook”. Please contact info@swimacrossamerica.org if you would like to update the name on the honor roll to your name.

HOW CAN I GET A RECEIPT FOR MY DONATION TO A FUNDRAISER ON FACEBOOK?

You may contact SAA at info@swimacrossamerica.org. You may also find your donation under “Payment History” on Facebook or by visiting this Facebook page. You may print a receipt here.

STILL NEED HELP

If you continue to need assistance, please contact your event manager listed on the Contact Us page or our National Office at (980) 265-1276 or by email. We'd be happy to help you out today!