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SAA SUPPORT
REGISTRATION
REGISTER AS AN INDIVIDUAL

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button and select "As an Individual."

STEP 2: Select how you will personally participate in the event and set your personal fundraising goal.

STEP 3: On the next page, select "Join as a New Participant" if this is your first Swim Across America event.

STEP 4: If you have participated with Swim Across America in the past, enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REGISTER AS A TEAM CAPTAIN/FORM A TEAM

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button and select "As an Individual."

STEP 2: Enter a Team Name, and a Team Fundraising Goal (how much money you would like your entire team to fundraise for the event).

STEP 3: You will need to select how you will personally participate in the event and set your personal fundraising goal.

STEP 4: On the next page, if this is your first Swim Across America event, select “Join As A New Participant.” You also have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you have participated with Swim Across America in the past, enter your username and password. If you cannot remember your login credentials, try clicking on “Email me my login information” and follow the directions.

STEP 5: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REACTIVATE A TEAM FROM A PREVIOUS YEAR

STEP 1: Locate your SWIM and click “Join a Team” to start the process.

STEP 2: Enter your username and password.

STEP 3: Click “Search for a Team.”

STEP 4: It will give you the option on the right side to bring back this team back. Click that button and complete your personal registration.

NOTE: Note: A previous team captain is the only person who can reactivate a team from last year. If the previous year’s captain will not participate, call our office and we can assist with promoting another team member to the role of team captain. Our number is (980) 265-1276.

REGISTER AS A TEAM MEMBER

STEP 1: Locate your SWIM and click “Join a Team” to start the process.

STEP 2: You will then be given the option to search for your team. If you know the team name, you can enter it in the search box. If not, you can click “Search for a Team” on the right to view a list.

STEP 3: Once you find your team, click on the “Join” button.

STEP 4: Next, you will need to select how you will personally participate in the event and set your personal fundraising goal.

STEP 5: On the next page, if this is your first Swim Across America event, select ‘Join As A New Participant.' You also have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you have participated with Swim Across America in the past, enter your username and password. If you cannot remember your login credentials, try clicking on “Email me my login information” and follow the directions.

STEP 6: Finally, complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

RETRIEVE YOUR USERNAME/PASSWORD

STEP 1: If you cannot remember your login credentials, click on “Forgot User Name” or “Forgot Password” on the User Login and follow the directions. Using a single email address helps you avoid getting multiple copies of information and helps us maintain a cleaner database and more efficiency for you.

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LOGIN WITH YOUR SOCIAL MEDIA ACCOUNT

STEP 1: You can register and login to your participant center now by connecting your Facebook, Instagram or Twitter accounts. Click on the social media account you’d prefer to connect and follow the instructions.

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PARTICIPATION CENTER
ACCESS YOUR PARTICIPANT CENTER

STEP 1: Click on the LOGIN button at the top of the page.

STEP 2: Enter your username and password.

STEP 3: Once you login, you will automatically be taken to a page listing the event(s) for which you are registered. Click on a specific event to load your Participant Center for that swim.

UPLOAD YOUR EMAIL CONTACTS AS A .CSV FILE

STEP 1: If you have a lot of email contacts that you’d like to migrate into your Participant Center, creating a .csv file for upload may be easier and save you time instead of manually entering each email contact.

STEP 2: A .csv, or comma-separated values, is a type of file that allows you to enter data in a table-structured format or spreadsheet. You will need a program like Microsoft Excel to create the file to upload into your Participant Center. CLICK HERE for steps on how to create a .csv file of your email contacts.

UPLOAD EMAIL CONTACTS FROM GMAIL OR YAHOO!

STEP 1: Start by logging into your Participant Center.

STEP 2: Click on “Add Contacts” on the right side of the browser window.

STEP 3: You will now see a list of the email contacts that you already have in your Participant Center. Click on the “Import contacts” button in the right column.

STEP 4: Select which email service you would like to use to import your contacts. Then hit “Next.”

STEP 5: Select and log into the personal email account you would like to use to import your contacts.

STEP 6: The next page will allow you to select to import all or some of your contacts to your Participant Center Address Book. Highlight the bubble next to your selection and hit next.

STEP 7: You can now view your contacts by clicking on the “Send an Email” tab and selecting the “Contacts” button on the right hand side.

COMPOSE AND SEND AN EMAIL

STEP 1: Log into your Participant Center.

STEP 2: Click ‘Send and Email.’

STEP 3: Select an email message template.

STEP 4: Compose your message. You can edit the SUBJECT line and the text in the BODY of the page. In our templates, you must just enter your personalized information in the BOLD AREAS of the template and DELETE any instructions from the template before you’re ready to send. Otherwise, feel free to start from scratch and change the entire message to meet your specific needs.

STEP 5: Click ‘Save as template’ so that you can access this message again.

STEP 6: Click ‘Next’ and select the contacts you want to email. Check the box next to the names you would like to email, and their names will show up in the RECIPIENT LIST on the right.

STEP 7: Click ‘Next’ to preview your message and send to selected contacts.

UPLOAD A PHOTO

You can add a photo to your Personal Fundraising Page, and if you’re a team captain, on your Team Fundraising Page. The current personal page settings do not allow for multiple photos or videos to be included.

STEP 1: Please be sure your photo is saved as a JPG, GIF or PNG file type, and smaller than 4 megabytes.

STEP 2: Log into your Participant Center and click ‘Edit Your Personal Page.’

STEP 3: Click ‘Upload Photo or Video’ in the right hand column.

STEP 4: Select choose file and select the photo on your computer that you’d like to display on your personal page.

STEP 5: Click ‘Save/Upload.’

HOW TO SET YOUR SHORTCUT PERSONAL PAGE URL

STEP 1: Log into your Participant Center and click ‘Edit Your Personal Page.’

STEP 2: Click ‘URL Settings’ next to Personal Page URL.

STEP 3: Insert your desired address in the text box.

STEP 4: Click save to confirm your changes.

STEP 5: A green confirmation message will appear on the page if your change was successful.

STEP 6: Copy and paste your new custom link to share with friends and family in your email messages or on social networks.

HOW TO GET A LIST OF MY DONORS

STEP 1: Log into your participant center and click on the Your Fundraising Progress tab.

STEP 2: On the right had side it says ‘Personal’ or ‘Team’ (if you are on a team).

STEP 3: Click on ‘Personal’ and scroll below the graph to Donation History.

STEP 4: Click where it says ‘Download personal donation list. A file of your donor information will be automatically saved into your downloads folder on your computer.

NOTE: Click where it says ‘Download personal donation list. A file of your donor information will be automatically saved into your downloads folder on your computer.’

FUNDRAISING APP
WHAT IS THE SAA FUNDRAISING APP?

The SAA fundraising app is available for all registered participants of Swim Across America. The app allows a participant to actively fundraise by sending messages to contacts (by email or text). You can also post a link to your personal fundraising page directly to your social media networks. The fundraising app is a good alternative if you don't like importing your email contacts to the participant center. The app is available as a free download for all iOS and Android devices.

HOW TO DOWNLOAD THE SAA FUNDRAISING APP?

The Swim Across America app makes fundraising easy with the touch of a few buttons to reach all your contacts. It’s available in both the Google Play Store and the iTunes App Store . You can also search for ‘Swim Across America’ and download.

HOW DO I USE THE FUNDRAISING APP?

Here’s a video tutorial that walks you through the steps of downloading and using the SAA fundraising app. This is a great way to reach your network download and start using today!

DONATIONS
WHY DO I NOT SEE MY DONATION ON THE PARTICIPANT'S PERSONAL PAGE?

Here are a few of the most common reasons why your donation might not appear on the participants donor list:

1: If you didn’t click on the donate button on the personal page of the swimmer you are looking to sponsor, you may have accidentally made a general donation to the event. If you have a transaction receipt for your donation (every online donor will receive an email receipt that confirms the transaction was successful), email info@swimacrossamerica.org with the confirmation number for your gift and the name and event of the participant you meant to sponsor. We will use the confirmation number to locate the gift and can easily transfer the credit to the fundraising total of the swimmer you wished to support.

2: If you made your donation via check, we will not credit a participant’s fundraising total until we have the check in hand, and it often takes 2-3 weeks for us to receive the check and process the payment in our system. Please be patient, we will do our best to make sure the swimmer gets the fundraising credit as quickly as possible.

3: If you did not receive a confirmation email receipt verifying your online transaction, your donation may not have been successfully processed by our system. Please check your email for the receipt and confirm with your credit card that the charge was successful. (Note: unsuccessful transactions may still result in a pending charge to your credit card but that charge will be released and should be credited back to your account in 24-48 hours) If you are unsure if your transaction was successful, email info@swimacrossamerica.org and we are happy to confirm.

MY COMPANY HAS A MATCHING GIFT PROGRAM. HOW DOES MY FUNDRAISING TOTAL GET CREDITED WITH THIS MATCH?

First, check with your human resources department to see what paperwork and information they need in order to process the match. Some companies require a paper form, while others complete the entire process online. You will often need our National Office address (11600 N Community House Road, Suite 100, Charlotte, NC 28277) and Tax ID # 223248256.

Once you have submitted the necessary information to your company’s matching gifts officer or financial department, you should email or mail any required confirmation information or paperwork to our National Headquarters at info@swimacrossamerica.org or Swim Across America 11600 N Community House Road, Suite 100, Charlotte, NC 28277. Many online matching gift programs will automatically notify us when a gift needs to be confirmed, but you can speed up the process by sending us a quick email to let us know that you have submitted a request. We will confirm the gift in a timely fashion and submit the necessary paperwork back to the company. If the request is approved, a check for the contribution will be mailed from the company directly to Swim Across America. Your matching gift contribution will be credited to the swim and participant that received your original donation.

WHERE IS MY MATCHING GIFT?

Companies often disburse matching gift checks on a quarterly, semi-annual or annual basis. Your fundraising total will only be credited for the matching gift once the actual contribution is received from the company.

STILL NEED HELP

If you continue to need assistance, please contact your event manager listed on the Contact Us page or our National Office at (980) 265-1276 or by email. We'd be happy to help you out today!