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SAA SUPPORT
REGISTRATION
REGISTER AS AN INDIVIDUAL

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button.

STEP 2: Select how you will personally participate in the event: In Person, Volunteer, or SAA My Way (Virtual).

STEP 3: On the next page, select Participate as an Individual.

STEP 4: Select "Join as a New Participant" if this is your first Swim Across America event. If you have participated with Swim Across America in the past, enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REGISTER AS A TEAM CAPTAIN/FORM A TEAM

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button.

STEP 2: Select how you will personally participate in the event: In Person, Volunteer, or SAA My Way (Virtual).

STEP 3: On the next page, select “Create a New Team."

STEP 4: Select "Join as a New Participant" if this is your first Swim Across America event. If you have participated with Swim Across America in the past, enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: Create your team name and set a team fundraising goal.

STEP 6: Complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

REACTIVATE A TEAM FROM A PREVIOUS YEAR

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button.

STEP 2: Select how you will personally participate in the event: In Person, Volunteer, or SAA My Way (Virtual).

STEP 3: On the next page, select “Re-create a Past Team."

STEP 4: Enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: You will then be given the option to search for your team by entering it in the search box.

STEP 6: It will give you the option on the right side to bring this team back. Click that button and complete your personal registration. At the very bottom of the participation options, you will be asked if you would like to be the captain of your team.

NOTE: You must have been a member of the team the previous year in order to reactivate a team. The Team Captain from the previous year does not have to be captain again. Each person who registers will be given the option to be the Team Captain until one accepts. Team Captains have the ability to update the team fundraising page and view team member contact information. If your team needs assistance assigning an already registered participant to the team captain role, call our office and we can assist with promoting a team member to the role of team captain. Our number is (980) 292-0599.

REGISTER AS A TEAM MEMBER

STEP 1: Locate the SWIM you are interested in joining and click on the REGISTER button.

STEP 2: Select how you will personally participate in the event: In Person, Volunteer, or SAA My Way (Virtual).

STEP 3: Select “Join a Team.”

STEP 4: Select "Join as a New Participant" if this is your first Swim Across America event. If you have participated with Swim Across America in the past, enter your username and password. You have the option to login with one of your social media account credentials by clicking on either the Facebook or Twitter icons. If you cannot remember your login credentials, click on “Email me my login information” and follow the directions.

STEP 5: You will then be given the option to search for your team. If you know the team name, you can enter it in the search box. If not, you can click “Search for a Team” on the right to view a list.

STEP 6: Once you find your team, click on the “Join” button.

STEP 7: Finally, complete contact and registration payment information. You may also choose to make an additional gift to your fundraising goal at this time.

RETRIEVE YOUR USERNAME/PASSWORD

STEP 1: If you cannot remember your login credentials, click on “Forgot User Name” or “Forgot Password” on the User Login and follow the directions. Using a single email address helps you avoid getting multiple copies of information and helps us maintain a cleaner database and more efficiency for you.

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LOGIN WITH YOUR SOCIAL MEDIA ACCOUNT

STEP 1: You can register and login to your participant center now by connecting your Facebook, Instagram or Twitter accounts. Click on the social media account you’d prefer to connect and follow the instructions.

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PARTICIPATION CENTER
HOW TO UPDATE YOUR PERSONAL PAGE

STEP 1: Start by logging into your participant center.

STEP 2: Scroll down to where you see ‘Personal Page’ in the lower right hand corner.

STEP 3: To edit the title and text of your personal page, click the blue ‘Edit Content’ button to the right of the personal page title.

STEP 4: Click “Save” once you have completed your edits.

HOW TO UPDATE YOUR TEAM PAGE

STEP 1: Log into your participant center.

STEP 2: Scroll down to the center of the page and select the tab that says “My Team.”

STEP 3: In the Team Page section on the right, click “Edit Content” to change the message on your team fundraising page. You also have the option to upload a team photo by clicking “Update Photo” and edit your team’s URL by clicking “URL Settings.”

STEP 4: Click “Save” once you have completed your edits.

ACCESS YOUR PARTICIPANT CENTER

STEP 1: Click on the LOGIN button at the top of the page.

STEP 2: Enter your username and password.

STEP 3: Once you login, you will automatically be taken to a page listing the event(s) for which you are registered. Click on a specific event to load your Participant Center for that swim.

UPLOAD YOUR EMAIL CONTACTS AS A .CSV FILE

STEP 1: If you have a lot of email contacts that you’d like to migrate into your Participant Center, creating a .csv file for upload may be easier and save you time instead of manually entering each email contact.

STEP 2: A .csv, or comma-separated values, is a type of file that allows you to enter data in a table-structured format or spreadsheet. You will need a program like Microsoft Excel to create the file to upload into your Participant Center. CLICK HERE for steps on how to create a .csv file of your email contacts.

UPLOAD EMAIL CONTACTS FROM GMAIL OR YAHOO!

STEP 1: Start by logging into your Participant Center.

STEP 2: Click on “Add Contacts to Your Address Book” on the left side of the browser window.

STEP 3: You will now see a list of the email contacts that you already have in your Participant Center. Click on the “Import contacts” button in the right column.

STEP 4: Select which email service you would like to use to import your contacts. Then hit “Next.”

STEP 5: Select and log into the personal email account you would like to use to import your contacts.

STEP 6: The next page will allow you to select to import all or some of your contacts to your Participant Center Address Book. Highlight the bubble next to your selection and hit next.

STEP 7: You can now view your contacts by clicking on the “Send an Email” tab and selecting the “Contacts” button on the right hand side.

COMPOSE AND SEND AN EMAIL

STEP 1: Log into your Participant Center.

STEP 2: Click on the light gray ‘Email’ tab or under What to do Next? Click ‘send an email.’

STEP 3: Select who you would like to send the email to entering their email address in the recipients box. Or select from your contacts by clicking on ‘All Contacts’ and clicking on the check box next to their name and then selecting ‘Email Selected.’

STEP 4: Select a sample email message template OR choose a blank message by selecting an option from the ‘use a template’ dropdown.

STEP 5: Compose your message. You can edit the SUBJECT line and the text in the BODY of the page. Feel free to start from scratch and change the entire message to meet your specific needs.

STEP 6: Click ‘Save as template’ so that you can access this message again.

STEP 7: Click “preview and send” to review your message and send to selected contacts.

UPLOAD A PHOTO

You can add a photo to your Personal Fundraising Page, and if you’re a team captain, on your Team Fundraising Page.

STEP 1: Please be sure your photo is saved as a JPG, GIF or PNG file type, and smaller than 4 megabytes.

STEP 2: Log into your Participant Center and click on ‘set up your personal page’ or scroll down to where you see ‘Personal Page’ in the lower right hand corner.

STEP 3: Click ‘Update Media’ in the bottom right hand column.

STEP 4: Select ‘choose file’ and select the photo on your computer that you’d like to display on your personal page.

STEP 5: Click ‘Save/Upload.’

HOW TO SET YOUR SHORTCUT PERSONAL PAGE URL

STEP 1: Log into your Participant Center and click on ‘set up your personal page’ or scroll down to where you see ‘Personal Page’ in the middle of the page.

STEP 2: Click ‘URL Settings’ next to Personal Page URL.

STEP 3: Insert your desired address in the text box.

STEP 4: Click save to confirm your changes.

STEP 5: A green confirmation message will appear on the page if your change was successful.

STEP 6: Copy and paste your new custom link to share with friends and family in your email messages or on social networks.

HOW TO CHANGE YOUR PERSONAL FUNDRAISING GOAL

STEP 1: Log into your participant center.

STEP 2: Under “What to do next?”, click #6 “Set a Goal”. A box will appear. You can also scroll down until you see ‘Fundraising Progress’ and click on the blue “Edit Goal” button.

STEP 3: Enter fundraising goal amount into the box and click “Save.”

HOW TO CHANGE YOUR TEAM FUNDRAISING GOAL

STEP 1: Log into your participant center.

STEP 2: Scroll down to the center of the page and select the tab that says “My Team.”

STEP 3: Beside “Team Progress” click “Edit Goal”. A box will appear.

STEP 4: Enter fundraising goal amount into the box and click “Save.”

HOW TO MAKE CHANGES TO YOUR PROFILE (CHANGE USERNAME/PASSWORD, UPDATE EMAIL OR MAILING ADDRESS, ETC.)

STEP 1: Log into your participant center.

STEP 2: Click the “profile” tab.

STEP 3: Here you will have the option to change your username/password, update your name, email, or mailing address, etc.

STEP 4: Be sure to click ‘Update’ in the bottom right corner of the page to save any edits you have made.

HOW TO GET A LIST OF MY DONORS

STEP 1: Log into your Participant Center.

STEP 2: Scroll down until you see “personal donations”.

STEP 3: Click the blue “Download” button to download your full list of donors.

NOTE: We recommend using Google Chrome if you are having any trouble with the file format of the download

HOW TO TRACK YOUR ACTIVITY

STEP 1: Log into your participant center and click “Track Activity” at the top of the page.

STEP 2: Next, click “Log Activity”. Enter your activity details and choose whether to upload a photo.

STEP 3: Click “Submit.”

DONATIONS
WHY DO I NOT SEE MY DONATION ON THE PARTICIPANT'S PERSONAL PAGE?

Here are a few of the most common reasons why your donation might not appear on the participants donor list:

1: If you didn’t click on the donate button on the personal page of the swimmer you are looking to sponsor, you may have accidentally made a general donation to the event. If you have a transaction receipt for your donation (every online donor will receive an email receipt that confirms the transaction was successful), email info@swimacrossamerica.org with the confirmation number for your gift and the name and event of the participant you meant to sponsor. We will use the confirmation number to locate the gift and can easily transfer the credit to the fundraising total of the swimmer you wished to support.

2: If you made your donation via check, we will not credit a participant’s fundraising total until we have the check in hand, and it often takes 2-3 weeks for us to receive the check and process the payment in our system. Please be patient, we will do our best to make sure the swimmer gets the fundraising credit as quickly as possible.

3: If you did not receive a confirmation email receipt verifying your online transaction, your donation may not have been successfully processed by our system. Please check your email for the receipt and confirm with your credit card that the charge was successful. (Note: unsuccessful transactions may still result in a pending charge to your credit card but that charge will be released and should be credited back to your account in 24-48 hours) If you are unsure if your transaction was successful, email info@swimacrossamerica.org and we are happy to confirm.

MY COMPANY HAS A MATCHING GIFT PROGRAM. HOW DOES MY FUNDRAISING TOTAL GET CREDITED WITH THIS MATCH?

First, check with your human resources department to see what paperwork and information they need in order to process the match. Some companies require a paper form, while others complete the entire process online. You will often need our National Office address (508 Park Rd. #389, Charlotte, NC 28210) and Tax ID # 223248256.

Once you have submitted the necessary information to your company’s matching gifts officer or financial department, you should email or mail any required confirmation information or paperwork to our National Headquarters at info@swimacrossamerica.org or Swim Across America, 508 Park Rd. #389, Charlotte, NC 28210. Many online matching gift programs will automatically notify us when a gift needs to be confirmed, but you can speed up the process by sending us a quick email to let us know that you have submitted a request. We will confirm the gift in a timely fashion and submit the necessary paperwork back to the company. If the request is approved, a check for the contribution will be mailed from the company directly to Swim Across America. Your matching gift contribution will be credited to the swim and participant that received your original donation.

WHERE IS MY MATCHING GIFT?

Companies often disburse matching gift checks on a quarterly, semi-annual or annual basis. Your fundraising total will only be credited for the matching gift once the actual contribution is received from the company.

SAA MY WAY
WHAT IS SAA MY WAY?

SAA My Way is our virtual participation option. SAA My Way allows you to choose your activity and complete it on your own timeline. You can find more information and inspiration for your My Way challenge here.

WHERE WILL THE FUNDS GO?

You can choose to support any of our events with SAA My Way! Your funds will support the beneficiary(ies) from the event that you sign up for.

You can also register as a National participant for SAA my way and support our young cancer researcher program.

WHEN CAN I EXPECT MY SWAG?

Shipments go out about every 2 weeks. If you registered more than 2 weeks ago and haven’t received your swag bag, send an email to info@swimacrossamerica.org and we will be happy to help.

WHAT IF MY PLANS HAVE CHANGED AND I WANT TO PARTICIPATE IN PERSON?

Great, we'd love to have you! As a reminder, all in person swimmers will need to meet the fundraising minimum. Email info@swimacrossamerica.org and we can adjust your registration.

FUNDRAISERS ON FACEBOOK
HOW IS CREATING A FUNDRAISER ON FACEBOOK DIFFERENT THAN JUST SHARING A LINK TO MY PERSONAL PAGE ON FACEBOOK?

Creating a Fundraiser on Facebook directly through your SAA participant center allows you to automatically sync donations made via Facebook to your SAA personal fundraising thermometer. Unlike a basic link share, Fundraiser on Facebook posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Fundraiser on Facebook include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate.

HOW DO I CONNECT MY SWIM ACROSS AMERICA PAGE WITH A FUNDRAISER ON FACEBOOK

You must first be a registered participant for Swim Across America. To connect with a Fundraiser on Facebook, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Fundraiser on Facebook is created!

WHAT IF I PREVIOUSLY CREATED A FUNDRAISER ON FACEBOOK AND NOW WANT TO LINK IT TO MY SWIM ACROSS AMERICA PAGE?

Existing Fundraisers on Facebooks cannot be linked to a Swim Across America page. You must visit your Participant Center to create a new Fundraiser on Facebook. Fundraisers on Facebooks not created through the Participant Center will not sync to your thermometer and SAA. We recommend you delete any existing Fundraisers on Facebooks that you intended to link to your Swim Across America page and then visit your Participant Center to create a new Fundraiser on Facebook.

WHAT IS CONNECTED BETWEEN MY SWIM ACROSS AMERICA PAGE AND MY FUNDRAISER ON FACEBOOK?

When you create a Fundraiser on Facebook, your personal story and fundraising goal will be populated in Facebook. A cover photo and fundraiser name is also provided. Following creation of your Fundraiser on Facebook, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in thermometers in both places. Swim Across America will automatically receive all donations made through Facebook.

HOW DO NONPROFITS RECEIVE DONATIONS FROM MY FUNDRAISER ON FACEBOOK?

Donations are processed as if they were being made through your personal page.

DO DONATIONS STILL GO TO SAA IF PEOPLE DONATE THROUGH MY FUNDRAISER ON FACEBOOK?

Yes, all donations will go towards to your personal Swim Across America campaign and SAA.

IS MY FUNDRAISER ON FACEBOOK PUBLIC?

Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

WHAT DATA WILL FACEBOOK RECEIVE ONCE I CONNECT MY PERSONAL PAGE TO FUNDRAISER ON FACEBOOKS?

When connecting your personal fundraising page to a Fundraiser on Facebook, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Fundraiser on Facebook synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.

HOW DO I CHANGE MY COVER PHOTO OR DESCRIPTION FOR MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

I UPDATED MY STORY OR PHOTOGRAPH THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

No. Following the creation of your Fundraiser on Facebook, updates to your story or photograph on your personal page will not be reflected on your Fundraiser on Facebook. This allows you to tailor content appropriately in either location.

I UPDATED MY GOAL THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Fundraiser on Facebook. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

WILL DONORS TO MY FUNDRAISER ON FACEBOOK RECEIVE A RECEIPT?

When someone makes a donation through a Fundraiser on Facebook, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

HOW COME I CAN SEE MY DONOR’S NAME IN THE PARTICIPANT CENTER, BUT ON MY PERSONAL PAGE IT IS SHOWN AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. Friends only or friends of friends), all donors display on the personal page as “Fundraiser on Facebook”. Please have your donor contact info@swimacrossamerica.org if they would like to update the public display name on the honor roll.

HOW CAN I DELETE MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then “Delete Fundraiser”.

FACEBOOK DONATIONS
WHY DID I RECEIVE TWO EMAILS ACKNOWLEDGING MY DONATION TO A FUNDRAISER ON FACEBOOK?

All Fundraiser on Facebook donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from SAA at the time of your donation, you will receive an email receipt directly from the organization as well.

HOW COME MY DONATION IS SHOWN ON THE PERSONAL PAGE HONOR ROLL AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (ie. Friends only, friends of friends, only me), all donors display on the personal page as “Fundraiser on Facebook”. Please contact info@swimacrossamerica.org if you would like to update the name on the honor roll to your name.

HOW CAN I GET A RECEIPT FOR MY DONATION TO A FUNDRAISER ON FACEBOOK?

You may contact SAA at info@swimacrossamerica.org. You may also find your donation under “Payment History” on Facebook or by visiting this Facebook page. You may print a receipt here.

FUNDRAISING APP
WHAT IS THE SAA FUNDRAISING APP?

To set you up for success, we've created the SAA App to take your fundraising to the next level. The app is available for download on both Apple and Android devices. Once download is complete, log in with your Swim Across America username and password you used at registration.

HOW DO I USE THE FUNDRAISING APP?

This SAA Fundraising App page walks you through the best ways to make fundraising easy for your event!

STILL NEED HELP

If you continue to need assistance, please contact your event manager listed on the Contact Us page or our National Office at (980) 265-1276 or by email. We'd be happy to help you out today!